Return and Refund Policy

Last updated: 23/05/2023
Welcome to Concrete Finishers Warehouse (CFW). By placing an order with us, you agree to be bound by the following terms and conditions. Please read these carefully before placing an order.

We regret to inform you that we do not offer refunds or exchanges for a change of mind. Please choose carefully before making your purchase. We strongly advise you to double-check your order before submitting it.

In the unlikely event that you receive a faulty product from us, please contact us immediately. We will do everything we can to resolve the issue and provide you with a replacement product as soon as possible. We may require proof of purchase and evidence of the fault to be provided to us.

We will only accept returns for faulty products. We do not accept returns for a change of mind. If you believe that the product you have received is faulty, please contact us immediately. We will provide you with instructions on how to return the faulty product to us. Once we receive the product and verify the fault, we will issue you a replacement or a refund at our discretion.

We make every effort to ensure that our product descriptions are accurate and up to date. However, we do not guarantee the accuracy, completeness, or timeliness of the information on our website. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice.

All prices on our website are in Australian Dollars (AUD) and are inclusive of GST. We reserve the right to change prices at any time without prior notice.
Out of Stock Policy
These Terms and Conditions ("Agreement") govern the use of our website and outline the policy for situations where a particular item is out of stock. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read this Agreement carefully before using our services.

Out of Stock Policy:
1.1. In the event that an item listed on our website is out of stock at the time of purchase, we will make every effort to provide you with a suitable alternative.
1.2. If we have a similar product available, we will substitute it for the out-of-stock item and ship it to you instead, without any additional cost.
1.3. If no suitable alternative is available, we will promptly notify you via email and provide you with options, such as waiting for the item to be restocked, cancelling the order, or offering a refund.
Product Substitution:
2.1. The substituted product will be of similar quality, functionality, and value as the originally ordered item.
2.2. We will ensure that any substitution made maintains the overall satisfaction and meets your requirements as closely as possible.
3.1. We will notify you of any out-of-stock situations via email, using the email address provided during the ordering process.
3.2. In cases where a suitable substitute is available, we will inform you of the substitution and provide details about the alternative product.
3.3. If no substitute is available or if you prefer not to accept the substitute, we will inform you of the out-of-stock status and provide guidance on the available options.
Order Modifications and Cancellations:
4.1. If you are not satisfied with the alternative product provided, you have the option to modify or cancel your order.
4.2. To modify or cancel your order, please follow the instructions provided in the email notification or contact our customer support team for assistance.
Refunds and Returns:
5.1. If you choose to cancel your order due to unavailability or dissatisfaction with the alternative product, a refund will be issued in accordance with our Refund Policy.
5.2. Please refer to our Refund Policy for more details on the process and timeline for refunds.
Availability Updates:
6.1. We strive to keep our inventory information accurate and up to date. However, due to the dynamic nature of stock availability, there may be instances where an item appears in stock but is actually unavailable.
6.2. We apologise for any inconvenience caused in such cases and will make every effort to minimise discrepancies between stock information on the website and actual availability.
Changes to the Policy:
7.1. We reserve the right to modify or update this Out of Stock Policy at any time without prior notice.
7.2. It is your responsibility to review this policy periodically for any changes or updates.
By using our website and placing an order, you acknowledge that you have read, understood, and agree to abide by this Out of Stock Policy. If you have any questions or concerns regarding this policy, please contact our customer support team for assistance.

Our website may contain links to third-party websites that are not owned or operated by us. We are not responsible for the content or practices of these websites. We recommend that you review the terms and conditions and privacy policies of any third-party websites that you visit.

All content on our website, including text, images, graphics, logos, and product descriptions, is the property of Concrete Finishers Warehouse or its suppliers and is protected by Australian and international copyright laws. You may not reproduce, distribute, or display any content from our website without our prior written consent.

These terms and conditions are governed by the laws of the State of Queensland, Australia. Any disputes arising from these terms and conditions will be resolved in accordance with the laws of Australia.

If you have any questions or concerns about these terms and conditions, please contact us at

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email:
  • By phone number: 07 5502 2011
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